Mystery shop and retail mentor service

retail mentor service

A new personalised advice service

Do you ever wonder how to:

Then this service is for you!

Our Retail Mentor, Tracey West, will visit you in your retail business and share her retail know how and expertise.
She will be able to:

Cost per consultation:

£300 + VAT per 1/2 day and £550 + VAT per full day
Contact Jeannie on 01295 713391 or via email on j.willis@bssa.co.uk to make your appointment.

‘Why you need it’

Customers unhappy with the quality of service given in shops will rarely complain.
Research has shown that instead of returning to the store they will “share” their bad experience with at least 12 friends, consequently undermining the once good reputation of that outlet.
The present economic climate has resulted in constant Sales on the High Street, with the shopper being overwhelmed by a vast array of differently branded goods offering similar features at uniform prices. In this situation, good service is the determining factor in the shopper’s decision to purchase.
Staff in a retail outlet are its most important asset and, like any investment, the returns will depend on the commitment shown.
The ambience of any retail environment is an important factor for the everyday shopper.

Mystery Shopping reports provide the opportunity for clients to receive feedback on these fundamentals.

For more information on this service please ring Jeannie on 01295 713391 or 01295 712277 or via email on j.willis@bssa.co.uk.