Middleton House
2 Main Road
Middleton Cheney
Banbury
Oxon.
OX17 2TN
Tel: 01295 712277
Fax: 01295 711665
email:
[email protected]
21st century supervisory skills - distance learning
Course content
- Moving into Management (role of the supervisor, responsibilities, dealing with the change)
- Managing yourself: time management, motivation
- Managing people: setting goals, coaching, performance management
- Managing relationships: communication with team and individuals, giving feedback, giving and receiving information
- Managing standards: customer service, health and safety, merchandising, corporate image
- Managing in the 21st Century (management & leadership, team management, effecting business results)
How the course works
The A5 loose-leaf binder comprises five tabbed modules, each followed by a case study to be completed by the student and returned to bssa over the course of six months or less. The case studies, which will be assessed and returned to students, are intended to test their understanding and give an indication of their progress. Participants can opt to return coursework by post or email.
The overall grade is based on coursework and the result of the final 2.5 hour examination, and an accredited certificate is awarded to participants on completion of the course.
| Duration | Members Cost | Non Members Cost |
|---|---|---|
| 6 Months | £265 + VAT | £295 + VAT |
Introduction
The bssa Distance Learning model used successfully for 21st Century Selling Skills has also been developed for junior management roles. Today's managers need to acquire a broad range of abilities: starting out in management means looking at situations differently, allocating time to organise tasks, developing individuals and motivating teams.
Who will benefit?
The first-appointment manager, whether supervisor, team leader, deputy manager or assistant manger.
What will they gain?
Participants should expect to understand how to organise themselves, build an effective and efficient team and get the most out of their working relationships, whilst maintaining the very best operational standards so vital to a high-performing and well-managed department or store.
As of April 2009, the course has the added value of being accredited by City & Guilds and thus a nationally recognised qualification.